Sales Policies

S H O P P I N G   O N L I N E   A T   B O O K M A R K S
Thank you for supporting Bookmarks and Books with Purpose! On this page you can find information about online shopping, sales and returns policies, shipping information, terms and conditions, and more.

Online shopping with Bookmarks is quick and easy! To get started, use the “Find a Book” blue search pane at the top of every screen. Add items to your shopping card and proceed to checkout. When you place your first order, you can create a customer account to make future shopper faster and easier.

If you have any questions about using our website, please email us at staff@bookmarksnc.org or call us at (336)747-1471. 


B O O K   A V A I L A B I L I T Y
All of our titles are subject to availability. Prices may be subject to change. If you have specific questions about the pricing or availability of a book, please call 336-747-1471 or email staff@bookmarksnc.org.

“Order Processes in 1-5 Days Depending on Store Stock” This book should be readily available either in store or to order from our warehouse to either ship to you or for you to pick up at Bookmarks.

“Email or call for price / Special Order” This book is currently unavailable from our main warehouse, but we may have copies available in store or we may be able to order a copy directly from the publisher. Please call 336-747-1471 or email staff@bookmarksnc.org for more information.

“Backordered” This book is currently out of stock, but the publisher is in the process of printing more copies, and we may be able to order it directly from them for you. Please call 336-747-1471 or email staff@bookmarksnc.org for more information.

“Hard to Find” “Out of Print” or “Unavailable” This book is no longer in print and Bookmarks is unable to obtain a copy for you. You may be able to obtain a copy through Alibris.com, a used book consolidator, or your local used book store.


O R D E R   R E Q U E S T S
If you have special requests for your order, please let us know in the checkout comments section. You can pre-order signed books by upcoming authors who visit Bookmarks; if you would like your signed book to be personalized, please include that information in the checkout comments and we will try to make this happen. (Please note this option is limited during the time of Covid, although some authors are sending signed books or bookplates; email staff@bookmarksnc.org to verify).


P A Y M E N T   M E T H O D S   A N D   S E C U R I T Y
We accept Visa, Mastercard, Discover, American Express, and Bookmarks gift cards for online payments. To use a gift card online, you will need to enter a credit card during checkout and add your gift card code to the checkout comments. Your credit card will only be charged if the gift card does not cover the total. 

Bookmarks uses Authorize.Net, a leading payment gateway since 1996, which provides the latest technology to keep your credit card information safely encrypted on a secure server.


P I C K U P   A N D   S H I P P I N G
You may choose to pick up your order at Bookmarks to avoid shipping charges. Our team will send you an email to confirm we’ve received your order and another to let you know when your order is ready to pick up. If you choose to ship your order, you will receive a confirmation email that we’ve received your order and a second follow-up email with tracking details when your order ships.

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allowe additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Method   

Estimated Delivery Time   

Shipment Cost    

USPS Media Mail

2-9 days

$3.50 + $1/item

USPS Priority Mail

2-5 days

$7.50 + $1/item

FedEx Ground

2-4 days

$8.00 + $1/item


R E T U R N S   AND   E X C H A N G E S
In-store items may be returned for exchange for other merchandise or for in store credit within 48 hours of purchase. Online orders may be returned for exchange within 14 days of delivery.  To be eligible for an exchange, your merchandise must be unused and in the same condition that you received it. We require receipt or proof of purchase to accompany your return. Our return policy does not apply to the following goods: gift cards, personalized items, and clothing. 

Bookmarks does not process returns in the form of cash, check, or credit cards. All returns are processed as exchanges for other merchandise and/or store credit.

Did we send you the wrong book? Mistakes do happen! Please call us (336) 747-1471 ext. 1000 or email staff@bookmarksnc.org.