Return/Refund Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Order Cancellations
Orders that you submit online are processed within 2-3 business days and may not be able to be cancelled. You may need to wait until you receive the merchandise in order to return it. If you need to cancel an order, please email staff@bookmarksnc.org immediately.
 

Returns
In-store items may be returned for exchange for other merchandise or for in-store store credit within 48 hours of purchase. Online orders may be returned for exchange within 14 days of delivery.

To be eligible for an exchange, your merchandise must be unused and in the same condition that you received it. We require receipt or proof of purchase to accompany your return. Our return policy does not apply to the following goods: gift cards, personalized items, and clothing.

Bookmarks does not process returns in the form of cash, check, or credit cards. All returns are processed as exchanges for other merchandise and/or store credit.
 

Shipping
To initiate a return, please email us at staff@bookmarksnc.org. We require receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 634 W 4th St #110, Winston-Salem, NC 27101. For items that are manufactured by another party and resold by us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchase shipping insurance for items of value.
 

Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or another remedy that we determine in good faith is appropriate in the circumstances.
 

General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.

 

Last updated: August 18, 2020